Shipping policy

This Shipping Policy applies to orders placed through maai.lol (the "Site") and explains how MAAI ("MAAI," "we," "us," or "our") processes and ships customer orders.

1. Order Processing

Orders are processed after payment has been successfully completed and the order has been accepted by MAAI.

Processing times may vary depending on order volume, product availability, weekends, holidays, product releases, and other circumstances. Any processing or shipping timeframe displayed on the Site is an estimate and is not guaranteed unless expressly stated otherwise.

You will receive an order confirmation at the email address provided during checkout after your order has been successfully placed.

2. Shipping Rates and Delivery Estimates

Available shipping methods, applicable shipping charges, and estimated delivery timeframes are displayed at checkout when available.

Delivery estimates begin after an order has been processed and transferred to the applicable shipping carrier.

Delivery dates and shipping timeframes are estimates only. MAAI does not guarantee delivery by a particular date unless expressly stated otherwise.

3. Tracking

When tracking information is available, customers will receive a shipping confirmation containing tracking information at the email address provided during checkout.

Tracking information may take time to update after a shipping label has been created or after the package has been transferred to the carrier.

4. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover an error in your shipping information, contact us as soon as possible at itcamewithaheart@gmail.com. We cannot guarantee that an address can be changed after an order has been placed or processed.

MAAI is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

5. Carrier Delays

Once an order has been transferred to a shipping carrier, delivery may be affected by circumstances outside MAAI's reasonable control, including carrier delays, severe weather, transportation disruptions, holidays, customs processing, or other unforeseen events.

If your tracking information indicates a delay, please allow the carrier reasonable time to complete delivery.

6. Lost or Missing Packages

If you believe your package has been lost in transit, contact us at itcamewithaheart@gmail.com with your order number and relevant tracking information.

We will review the available shipping and tracking information and, where appropriate, assist with determining the status of the shipment.

A package experiencing a carrier delay is not necessarily considered lost.

7. Packages Marked Delivered

If tracking indicates that an order has been delivered but you cannot locate the package, first check the delivery location, surrounding property, household members, neighbors where appropriate, and any information provided by the shipping carrier.

You should also contact the applicable carrier regarding the delivery.

If the package still cannot be located, contact us at itcamewithaheart@gmail.com with your order number so we can review the available information.

8. Returned or Undeliverable Packages

Orders may be returned to us by a carrier because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, or other circumstances.

If an order is returned to us, contact us at itcamewithaheart@gmail.com. Any available reshipment, refund, or other resolution will be determined based on the circumstances of the order and our applicable policies.

9. International Shipping

International shipping availability, if offered, will be shown at checkout.

International orders may be subject to customs procedures, import duties, taxes, fees, or other charges imposed by the destination country or relevant authorities.

Unless otherwise expressly stated at checkout, customers are responsible for any applicable duties, taxes, customs charges, or other import-related fees.

Customs processing may cause delivery delays outside MAAI's control.

10. Order Changes and Cancellations

If you need to request a change or cancellation, contact us as soon as possible at itcamewithaheart@gmail.com.

We cannot guarantee that an order can be changed or cancelled after it has been placed, particularly once processing or fulfillment has begun.

11. Returns and Refunds

Shipping-related issues do not replace or modify our separate Refund Policy. Eligibility for returns, exchanges, refunds, or other remedies is governed by the Refund Policy available on the Site, where applicable.

12. Contact

For questions regarding shipping or an existing order, contact:

MAAI
Email: itcamewithaheart@gmail.com

When contacting us about an existing order, please include your order number so we can locate the order more efficiently.